For your protection, Three Rivers Bank will never request sensitive personal or account information via email, text message, or unsolicited phone calls. If you receive such a request, do not respond and contact us directly.

Here are some important ways to protect yourself:

• Never trust caller ID alone. Scammers can spoof legitimate bank phone numbers, including the number on the back of your debit card.
• Hang up and call back yourself. If someone claims to be from your bank, end the call and dial the official number directly from your banking app or card.
• Never move money to a “safe” account. Legitimate banks and the FBI never ask you to transfer money through Zelle, wire transfers, crypto, or gift cards to “protect” your funds.
• Don’t share verification codes or passwords. Fraudsters often try to steal one-time passcodes to take over accounts in real time.
• Watch for pressure tactics. Scammers often create fake emergencies involving fraud alerts, account freezes, or criminal investigations.
• Protect your phone first. Scam calls, phishing texts, and malicious links increasingly target smartphones directly.
• Use free scam detection tools like Bitdefender Scamio and Link Checker. If you receive a suspicious text message, banking email, social media message, or phishing link, tools like Scamio can help analyze the content before you interact with it.
• If an unknown number keeps calling, Bitdefender’s free Reverse Phone Lookup tool can help determine whether a number has been associated with spam, scams, or suspicious activity.